Trainings:
Getting the right person for the job is no doubt a big hurdle crossed. However the job is never done in a world where processes change at alarming rates and competition demands more from organisations. To stay at the top of the pack requires regular trainings and improvements. We will speak your culture while we train your staff to speak clients ‘culture. We offer Bespoke trainings as well as regular trainings at our offices. Take advantage of the trainings available this year
Workforce Trainings
- Employability skills training
Module One: Getting the Job
- Personal preferences/interests
- Skills Assessment
- Researching jobs
- Resume development
- Interviewing techniques
Module Two: Office Ethics
Dependability/: Power of a Positive Attitude
The impact of tardiness/absenteeism on efficiency and profitability
Review attendance policies from several local businesses
Complete a “Dependability Quiz” which presents a variety of real-life situations that affect attendance and tardiness
Develop a personal plan for emergency situations that may affect attendance at work/class
Understand self-esteem, attitude, self-confidence, assertiveness and how they relate to job success
Identify personal strengths and positive qualities
Examine the consequences of poor attitude
Participate in exercises/role play scenarios from the workplace that focus on positive attitude
Module 3: Office Ethics: Team Work
Working as an individual and as a team member
Understanding and working with diverse individuals and groups
Applying knowledge of personal roles within a team
Identifying and utilising the skills of other team members as a team leader
Giving Feedback: Within the team and to your line manager Report writing skills
Module 4: Problem Solving
Developing practical and creative solutions to workplace challenges
Identifying not so obvious opportunities
Portraying independence and initiative (without being a know it all) in identifying challenges
Strategies to problem solving
Understanding the place of assumptions and context in dealing with workplace challenges.
Resolving customer concerns as it relates to workplace responsibilities.
Module 5: Emotional Intelligence
Understanding EI
Understanding and identifying our emotions and guiding them to lead our actions
Empathy
The place of EI in the workplace
EI and work life balance
Module 6: Self management.
Self-motivation
Putting your ideas and vision into words.
Understanding the place of your vision and ideas as it relates with your organisations ideas and vision
Self-monitoring and evaluation
Taking responsibility for personal and team actions
Understanding the bottom line
- Job Specific Trainings
Customer care training
Basic Accounting Processes and software training
Payroll Management for SME’s
Early Management Training
Sales and Marketing Training